Overview (HDMImaging) High Desert Micro Imaging Refund & Return Policy

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition, you received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery



Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Shipping returns

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.


High Desert Microimaging Shopping Cart

Since 1992 High Desert Microimaging (HDMImaging), based in Sparks, Nevada, has been successfully serving customers. High Desert Microimaging provides document imaging products and on-site maintenance and services. High Desert Microimaging offers book scanners, document scanners, check scanners, microfilm scanners, wide-format scanners, and wide-format graphic printers.

High Desert Microimaging (HDMImaging) provides on-site maintenance and services in Nevada for Document Scanners, Microfilm Scanners, Book Scanners, and Printers.  Our Techs are residents of the above three states. It allows them to service and repair your equipment at your location.  High Desert Microimaging serves maintenance and service to local and state government, schools, colleges, and universities: title companies and libraries.

The secret to our longevity is our core belief that we are a customer-centric and vendor-neutral company. What it means to you is we look after your interest only. High Desert Microimaging has direct access to various vendors, and we only select products which benefit our customers.

Please contact us if you are looking for document management products such as scanners, office printing solutions, data storage, and data archiving software. We also provide maintenance and service for scanners. If we cannot offer you an ideal solution for your needs, we will guide you to a reliable vendor who would be able

Phone Support 775 359-6980

Visit Us 145 Isidor Ct. Suite B, Sparks, NV 89441