MAINTENANCE & SERVICE
High Desert Microimaging and Evrex provide on-site maintenance and service in California, Arizona, and Nevada for Document Scanners, Microfilm Scanners and Book Scanners. Our Techs are residents of the above three states. It allows them to service and repair your equipment at your location. We serve maintenance and service to local and state government, schools, colleges, and universities: title companies and libraries.
We offer four types of maintenance and support plans:
Bronze Maintenance Plan: Depot repairs. The customer ships us their machine. Upon receiving the machine, our service department will follow up with the quote to repair the machine. After your approval, we will repair your device and ship it back to you.
Silver Maintenance Plan: Yearly on-site maintenance and service contract. It includes one preventative maintenance call (PM) per year and service calls on an as-needed basis. Unlimited remote or phone support. It covers regular wear and tear parts during the contract.
Gold Maintenance Plan: Yearly on-site maintenance and service contract. It includes 4 Quarterly PM calls and service calls on an as-needed basis. It covers regular wear and tear parts during the course of usage.
Time and Material Maintenance Service Call Plan: This is a one-time on-site service call that includes labor, travel, and time to repair. The minimum would be one hour of labor. After the first hour, we bill in 15-minute increments. If the machine requires replacement parts, we will notify you and get your approval first.
Most of our customers have Silver Plan contracts with us. It gives them peace of mind with one less thing to worry about while running their business. Regular PM calls keep their equipment in satisfactory condition for a long time.
Our Techs have many years of experience and treat customers with the utmost respect. By providing first-class service to customers, we know that is the only way to stay in business.
High Desert Microimaging offers maintenance and service for Microfilm Scanners, Book Scanners, Document Scanners and Wide-format Scanners for following manufacturers:
For a free and no-obligation quote for your equipment service, please use our service request form, or if you prefer to speak, please call 775-359-6980. We would be happy to talk to you.